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Frequently asked questions

Your questions, answered! If you can’t find what you’re looking for, feel free to contact me.

What exactly does a Virtual Assistant (VA) do?

A Virtual Assistant provides remote administrative, creative, and technical support to businesses. At Reliable VA Services, I help with tasks like email management, social media, website updates, client communications, scheduling, general admin and more—so you can focus on growing your business.

2

How can a VA help my business grow?

By outsourcing time-consuming tasks to a VA, you can focus on strategy, revenue-generating activities, and client relationships. My support boosts your productivity and helps you scale without burning out.

3

What tasks can I outsource to a VA?

Here are some examples of tasks I can take off your plate:

  • Inbox and calendar management

  • Social media content creation and scheduling

  • Website updates and blog formatting

  • Customer service and client communications

  • Invoicing and follow-ups

  • Document creation and data entry

If it’s admin-related, chances are I can help.

4

How do VAs track their time and productivity?

I use time-tracking tools like My Hours or Clockify to log hours accurately. You’ll receive regular updates, so you always know what’s being worked on and how your time is being used.

5

What tools or software do I need to work with a VA?

No special tools are required—I adapt to what you’re already using! I commonly work with Google Workspace, Trello, Jotform, Slack, Zoom, Canva, and more. Need recommendations? I can suggest tools that suit your workflow.

6

Do I need to provide training for a VA?

Not at all. I bring years of experience and can hit the ground running. A brief onboarding session helps me understand your business, preferences, and priorities. From there, I tailor my services to suit your needs.

7

How much does it cost to hire a VA?

My rates vary depending on the services and level of support required. I offer hourly packages as well as monthly retainers, with no hidden costs. Get in touch for a custom quote that fits your business.

8

Do I have to sign a long-term contract, or can I hire a VA ad-hoc?

I offer both options! Whether you need ad-hoc support for a one-off project or ongoing help, I provide flexible arrangements to suit your business.

9

What are the typical payment terms for VA services?

I offer clear and flexible payment terms. For hourly work, payment is due upon invoice. For retainer packages, payment is typically due at the start of each month. All terms are discussed upfront before we begin.

10

How do I ensure my VA understands my business and goals?

I start every new client relationship with a detailed discovery session. Through onboarding and ongoing check-ins, I stay aligned with your vision, brand voice, and business priorities.

11

How do I communicate effectively with a VA in a different time zone?

I work with clients across multiple time zones and use tools like Slack, Zoom, and email to stay connected. We agree on preferred communication methods and response times so everything runs smoothly.

12

What’s the best way to delegate tasks to a VA?

Clear communication is key. I recommend:

  • Using a shared task manager (e.g., Trello or Asana)

  • Providing written instructions or SOPs

  • Scheduling regular check-ins

I’ll help you develop a process that works for your workflow.

13

Can a VA help with social media management?

Absolutely! I specialise in creating branded social media content, writing engaging captions, scheduling posts, and managing inboxes. My goal is to help you show up consistently online and connect with your audience.

14

Do VAs handle confidential information securely?

Yes. I take your privacy seriously. I use secure systems, and I'm happy to sign confidentiality agreements or NDAs as needed. Your business data is safe with me.

15

Can a VA help with email management or customer inquiries?

Definitely. I organise and manage your inbox, respond to client inquiries, and make sure nothing slips through the cracks. I can also set up systems and templates to keep your communications streamlined.

16

What’s an example of how a VA has transformed a business?

One client reduced their admin workload by over 8 hours a week after hiring me to manage emails, general admin, and scheduling. With that extra time, they focused on client work and saw a noticeable increase in revenue & freedom.

17

How do I know if I’m ready to hire a VA?

You might be ready if:

  • Your to-do list never ends

  • Admin tasks are eating up your time

  • You’re missing growth opportunities

  • You want to improve consistency and client communication

If this sounds like you, let’s talk.

18

How do I measure the ROI of hiring a VA?

Measure ROI by calculating the time you save and how you use that time to grow your business. With Reliable VA Services, clients report better work-life balance, improved workflows, and more time for high-value activities.

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